Robbie Hughes

602 Bassett Dr · Thomasville, NC 27360 · ‪(336) 313-9697‬ · portfolio@robbiehughes.net

I have more than 5 years of experience in working with computers and software. I excell in information technology, computer networking, and customer service. My past experiences have allowed me to gain troubleshooting, teamwork, and autodidact skills. Experience in installing and maintaing computer networking and end-user equipment. I also have some freelance experience for a variety of businesses in building websites and maintaining an online presence via social media. I am hard-working, detail-oriented, and able to multi-task efficiently and effectivley.


Experience

System Administrator

A-Z Appliance Heating & Cooling
  • Network/WiFi configuration
  • G Suite deployment & management
  • Troubleshooting
  • Software management
  • Product database management
  • Website management
  • Security camera installation/management
  • Installation of end-user hardware
March 2019 - Present

Product Support Specialist

Noregon Systems Inc.
  • Virus removal
  • Product support
  • Software installtion
  • Driver installation
  • Windows desktop support (Win XP, 7, 8.1, 10)
  • General computer troubleshooting
  • Customer service
  • Software licensing
  • Documentation (Ticketing & Knowledgebase)
June 2018 - March 2019

Desktop Support Technician

A-Z Appliance Heating & Cooling
  • Network/WiFi configuration
  • G Suite deployment & management
  • Troubleshooting
  • Software management
  • Product database management
  • Website management
  • Security camera installation/management
  • Installation of end-user hardware
January 2014 - June 2018

Computer Technician

My Geek Technologies (Internship)
  • Virus removal
  • Computer setup
  • Operating system installation
  • Hardware upgrades
  • Password resets
February 2017 - May 2017

IT Technician

Open Door Ministries (Internship)
  • Webmaster
  • G Suite deployment & management
  • Troubleshooting
  • Installation of end-user hardware
  • Providing support for end-user hardware and software
  • Content filtering
September 2016 - December 2016

Education

East Carolina University

Bachelor of Science in Industrial Technology
Minor in Industrial Technology Management

GPA: 3.55

August 2017 - May 2020

Davidson County Community College

Associate of Applied Science
Computer Technology Integration - Network Security
Completed Cisco Networking Academy Course - December 10, 2016

GPA: 3.50

January 2013 - May 2017

Yadkin Valley Regional Career Academy

STEM based school of Science, Technology, Engineering, & Mathematics
All honors classes with some college level courses

GPA: 3.65

August 2012 - May 2017

Skills

Computer Skills
  • Data entry
  • HTML and CSS (Bootstrap)
  • Basic computer literacy
  • Software installation
  • User management
  • Management of computer systems
  • Network configuration
  • WiFi infrastructure installation
  • Virus/malware removal
  • Custom PC builds
  • Virtualization
  • Hardware setup/configuration
Operating Systems
  • Windows XP, Vista, 7, 8.1, 10, 2008 R2, 2012 R2, 2016
  • Mac OS X/Mac OS
  • Android
  • Basic Linux/unix knowledge
Hardware
  • Ubiquiti Networks
    • Unifi Security Gateway (USG)
    • Unifi Switch PoE 24 (US‑24‑250W)
    • Unifi AP AC PRO (UAP‑AC‑PRO)
    • Unifi AP AC LR (UAP‑AC‑LR)
    • Unifi Video G3 Dome (UVC‑G3‑DOME)
    • Unifi Video G3 (UVC‑G3‑AF)
    • NanoBeam AC (NBE‑5AC)
  • Cisco
    • 24 port switch (WS-C2960)
    • 2 port gigabit router (1941-K9)
Software
  • Ubiquiti Networks
    • Unifi Controller
    • Unifi Video Controller
    • Edge OS
    • Air OS
  • Microsoft
    • Windows XP, Vista, 7, 8.1, 10, 2008 R2, 2012 R2, 2016
    • Office 2010, 2016
      • Word, PowerPoint, Excel, Outlook, OneNote
  • Google
    • G-suite
  • Proxmox Virtual Enviornment
  • pfSense
  • 3D Cart
Soft Skills
  • Troubleshooting
  • Customer Service
  • Active listening
  • Teamwork

Certifications

  • OSHA 10-hour training
  • Microsoft Word 2010
  • Microsoft PowerPoint 2010
  • Ubiquiti Broadband Wireless Admin – Double Radius - 4/26/2019
  • Ubiquiti Enterprise Wireless Admin – Double Radius - 4/24/2019
  • EMC Academic Associate, Information Storage and Management - 7/26/2019
  • Working on A+ certification

Interests

Although I spend most of my time tinkering with new technology and computers, I also enjoy reading, swimming, spending time with family & friends, cooking, watching TV & movies, and cuddling with my precious cat named Patch.

Responsive image

In addition to working in information technology, I run my own file/web server at home that I share with my family. You can probably find me tinkering with it via upgrading the storage or trying out a new program.


For anyone interested, here are the nerd specs of my custom built machines.

Home Server

Gaming Desktop

  • OS: FreeNAS 11.2
  • Case: Supermicro CSE-846 4U 24bay hotswap
  • Motherboard: ASUS Z9PA-D8 ATX Server Motherboard Dual LGA 2011 DDR3 1600/1333/1066
  • CPU: 2x Intel E5-2670 SR0KX Xeon 2.60GHz 8 Core CPU 20MB Socket LGA2011 Matched Pair
  • CPU Cooler: 2x ARCTIC Freezer 33 CO – Semi Passive Tower CPU Cooler for Intel 115X/2011-3 with 120 mm PWM Fan, up to 150W TDP – Grey/Black
  • RAM: 64GB (8X8GB) DDR3 1333 PC3-10600 ECC REGISTERED 240-PIN 1333MHZ
  • HDD: 18x 4TB WD Red in RAID 10
  • HDD: 2x 12TB Toshiba x300 in RAID 1
  • HBA Card: LSI/AVAGO SAS9300-8i 8-port SATA 6Gbps/SAS 12Gbps PCI-E 3.0 HBA
  • Backplane: Supermicro BPN-SAS2-846EL1
  • SSD: Silicon Power 256GB SSD 3D NAND A55 SLC (Boot)
  • PSU: EVGA Supernova 750 G2, 80+ Gold 750W, Fully Modular 220-G2-0750-XR
  • OS: Windows 10 Pro
  • Case: NZXT H700i (White)
  • Motherboard: NZXT N7 Z730 (White)
  • CPU: Intel i7-8700K
  • CPU Cooler: NZXT Kraken X62 280mm - All-In-One RGB CPU Liquid Cooler - 2x 140mm Radiator Fan
  • RAM: Crucial 16GB DDR4 2400 (White)
  • HDD: 2x 1TB WD Blue in RAID 1 (Storage)
  • SSD: Samsung 970 EVO 1TB NVMe M.2 (Boot)
  • SSD: Samsung 850 EVO 250GB (Game Storage)
  • SSD: Corsair Force LS 240GB (Game Storage)
  • GPU: Gigabyte GTX 1080Ti Founders Edition
  • Monitor: Dell Gaming 27" 1440p 144hz with G-SYNC
  • Keyboard: Logitech G610 Orion with Cherry MX Brown Switches
  • Mouse: Logitech G703 Wireless (White)
  • PSU: PC Power & Cooling 850W Silencer MK III Series Modular Power Supply