Robbie Hughes

602 Bassett Dr, Thomasville, NC 27360 · ‪(743) 333-4373‬ · portfolio@robbiehughes.net

I currently hold 6 years of combined experience with a myriad of proverbial "hats". I excell in information technology, including computer networking, and personal customer service. Since the age of 7, I have been deeply interested in computers and other digital technology. Having started at such a young age has given me a competitive advantage in experience and knowledge that will allow me to quickly advance in my career path. I believe hard work pays off, and I do my best to live by that. I strive to be detail oriented and develop friendly relationships with co-workers and customers.


Experience

Structured Cabling Technician

TEKLINX Inc.
  • Cat5, 5e, 6, and 6A termination
  • Pull various types of cable for businesses
  • Manage multiple VMS softwares including Milestone Xprotect
  • Install and manage switches, routers, and wireless access points
  • RMA/Quality control
  • Security camera installation/management including Axis cameras
  • Installation of end-user hardware
December 2019 - Present

Desktop Support Technician

A-Z Appliance Heating & Cooling
  • Developed and edited company technology policies
  • Integrated all workstations into an active directory domain
  • Upgraded all workstations to Windows 10 Professional
  • Oversaw purchasing of all new equipment
  • Managed PCI compliance for credit card terminals
  • Maintained OpenVPN server for remote workstations
  • Installed anti-virus server using Vipre Business
  • Resumed all duties from previous desktop support position (see below)
March 2019 - December 2019

Product Support Specialist

Noregon Systems Inc.
  • Provided customer support for company hardware and software
  • Installed software such as J-Pro, Allison DOC, Volvo PTT, and DLA adapter drivers
  • Maintained drivers and software updates for SLA companies
  • Completed general computer troubleshooting such as internet connectivity and password resets
  • Managed software licensing and subscriptions for customers
  • Removed various viruses, malware, etc.
  • Maintained ticketing and knowledgebase documentation during calls
June 2018 - March 2019

Desktop Support Technician

A-Z Appliance Heating & Cooling
  • Configured company router, switches, and access points single-handedly
  • Implemented G-Suite for company email accounts
  • Provided technical support for all internal hardware and software issues
  • Managed software installation, updates, and licensing
  • Maintained inventory database and label printing
  • Managed the e-commerce website and maintained the subscription
  • Installed over 30 IP security cameras and built a custom server for remote access & recording
  • Installed, maintained, and updated end-user hardware including workstations and credit card terminals
February 2015 - June 2018

Computer Technician

My Geek Technologies (Internship)
  • Configured new computers for customers who had just purchased a new machine
  • Assisted in installing operating systems on new computers and previously wiped computers
  • Assisted in hardware upgrades such as RAM and HDDs/SSDs
  • Performed password resets when a client was locked out of their machine
  • Removed various viruses, malware, etc.
  • Assisted in installing multiple access points, P2P systems, and switches at a remote job site
  • Assisted in terminating Cat 5e cables and helped do cable pulls at remote job sites
February 2017 - May 2017

IT Technician

Open Door Ministries (Internship)
  • Assisted in the development of the company’s website
  • Implemented G-Suite for email accounts and migrated from de-centralized Microsoft outlook accounts
  • Troubleshot any technology related issues inside the company
  • Installation of end-user hardware such as workstations and laptops
  • Implemented DNS content filtering on company router
September 2016 - December 2016

Education

East Carolina University

Bachelor of Science in Industrial Technology
Minor in Industrial Technology Management

GPA: 3.55

August 2017 - May 2022

Davidson County Community College

Associate of Applied Science
Computer Technology Integration - Network Security
Completed Cisco Networking Academy Course - December 10, 2016

GPA: 3.50

January 2013 - May 2017

Yadkin Valley Regional Career Academy

STEM based school of Science, Technology, Engineering, & Mathematics
All honors classes with some college level courses

GPA: 3.65

August 2012 - May 2017

Skills

Computer Skills
  • HTML and CSS (Bootstrap)
  • Software installation
  • User management
  • Management of computer systems
  • Network configuration
  • WiFi infrastructure installation
  • Virus/malware removal
  • Custom PC builds
  • Virtualization
  • Hardware setup/configuration
Operating Systems
  • Windows XP, Vista, 7, 8.1, 10, 2008 R2, 2012 R2, 2016
  • Mac OS X/Mac OS
  • Android
  • Basic Linux/unix knowledge
Hardware
  • Ubiquiti Networks
    • Unifi Security Gateway (USG)
    • Unifi Switch PoE 24 (US‑24‑250W)
    • Unifi AP AC PRO (UAP‑AC‑PRO)
    • Unifi AP AC LR (UAP‑AC‑LR)
    • Unifi Video G3 Dome (UVC‑G3‑DOME)
    • Unifi Video G3 (UVC‑G3‑AF)
    • NanoBeam AC (NBE‑5AC)
  • Cisco
    • 24 port switch (WS-C2960)
    • 2 port gigabit router (1941-K9)
  • Axis
    • P3719-PLE 4 sensor IP cameras
    • M3045-V IP cameras
    • P1447-LVE IP cameras
    • P3227-LVE IP cameras
    • M2026-LE MK II
Software
  • Ubiquiti Networks
    • Unifi Controller
    • Unifi Video Controller
    • Edge OS
    • Air OS
  • Microsoft
    • Windows XP, Vista, 7, 8.1, 10, 2008 R2, 2012 R2, 2016
    • Office 2010, 2016
      • Word, PowerPoint, Excel, Outlook, OneNote, Onedrive, Office 365
  • Google
    • G-suite
  • Proxmox Virtual Enviornment
  • pfSense
  • 3D Cart
Soft Skills
  • Troubleshooting
  • Customer Service
  • Active listening
  • Teamwork
  • Critical Thinking

Certifications

  • OSHA 10-hour training
  • Microsoft Word 2010
  • Microsoft PowerPoint 2010
  • Ubiquiti Broadband Wireless Admin – Double Radius - 4/26/2019
  • Ubiquiti Enterprise Wireless Admin – Double Radius - 4/24/2019
  • Dell EMC Academic Associate, Information Storage and Management - 7/26/2019
  • Working on A+ certification

Interests

Although I spend most of my time tinkering with new technology and computers, I also enjoy reading science fiction novels, swimming, spending time with family & friends (which I believe is most important), cooking regional dishes for health as well as flavor, and watching TV shows & movies (once again my favorite is science fiction.) I have recently started investing more time in astronomy as I find all of the visuals mindblowing, much less thoughts of other worlds teeming with life. I can't call this section complete without including my precious cat who's name is Patch, so I've graced you with a cute picture.

Patch the Kitty cat

In addition to working in information technology, I maintain my own NAS server at home that I share with my family. You can probably find me tinkering with it via upgrading the storage or trying out new software and operating systems via virtualization.


If you geek out as much as I do, take a look at the "nerd" specs of my custom built machines.

Home Server

  • OS: Proxmox VE 6.3
  • Case: Supermicro CSE-846 4U 24bay hotswap
  • Motherboard: ASUS Z9PA-D8 ATX Server Motherboard Dual LGA 2011 DDR3 1600/1333/1066
  • CPU: 2x Intel E5-2670 SR0KX Xeon 2.60GHz 8 Core CPU 20MB Socket LGA2011 Matched Pair
  • CPU Cooler: 2x ARCTIC Freezer 33 CO – Semi Passive Tower CPU Cooler for Intel 115X/2011-3 – Grey/Black
  • RAM: 64GB (8X8GB) DDR3 1333 PC3-10600 ECC REGISTERED 240-PIN 1333MHZ
  • HDD: 22x 4TB WD Red in RAID 10 (35TB)
  • HDD: 2x 12TB Toshiba x300 in RAID 1 (10.5TB)
  • HBA Card: LSI/AVAGO SAS9300-8i 8-port SATA 6Gbps/SAS 12Gbps PCI-E 3.0 HBA
  • Backplane: Supermicro BPN-SAS2-846EL1
  • SSD: Silicon Power 256GB SSD 3D NAND A55 SLC (Boot)
  • PSU: EVGA Supernova 750 G2, 80+ Gold 750W, Fully Modular 220-G2-0750-XR

Gaming Desktop

  • OS: Windows 10 Pro
  • Case: NZXT H700i (White)
  • Motherboard: NZXT N7 Z730 (White)
  • CPU: Intel i7-8700K
  • CPU Cooler: NZXT Kraken X62 280mm - All-In-One RGB CPU Liquid Cooler - 2x 140mm Radiator Fan
  • RAM: Crucial 16GB DDR4 2400 (White)
  • HDD: 2x 1TB WD Blue in RAID 1 (Storage)
  • SSD: Samsung 970 EVO 2TB NVMe M.2 (Boot)
  • SSD: Samsung 850 EVO 250GB (Game Storage)
  • GPU: Gigabyte GTX 1080Ti Founders Edition
  • Monitor: Dell Gaming 27" 1440p 144hz with G-SYNC
  • Keyboard: Logitech G610 Orion with Cherry MX Brown Switches
  • Mouse: Logitech G703 Wireless (White)
  • PSU: RM850x — 850 Watt 80 PLUS Gold Fully Modular (White)